Refund policy

Returns
We offer returns or exchanges on most orders within 90 days of delivery, except for:

  • Custom orders (Custom Lazy Life Covers, Lazy Life Seat Cushions, etc.)
  • Lithium batteries
  • Windshields with the protective film removed.
  • Installed/Used products

  • Motors or controllers that have been removed from packaging

If we are at fault, your return is free. If you return for any other reason, a 20% restocking fee (30% for all freight shipment orders) will apply and you, as the customer, will be responsible for the return shipping. Items must be in unused, like-new condition and in their original packaging.  

Damaged, defective or incorrect items
If your order arrives damaged, defective, or is the wrong item, fill out our return request form with your order number and photos of the issue, and we'll make it right. For electrical components (controllers, motors, lithium batteries, chargers, converters and solenoids) that won't power on or work, the manufacturer must test the item and confirm a defect before it qualifies as a defective-item return or exchange. Confirmed defects are handled through the manufacturer's warranty. Items found to be working fall under the standard return terms above.

PLEASE NOTE:  Any initial shipping paid is non-refundable. This only applies to orders that do not meet our free shipping mark.

Refunds 
Once your return is received at the address on your return label, we will process your refund within 7-10 days. After we initiate the refund, it may take up to 5 business days for the funds to appear in your account, depending on your bank’s processing times. If you opted for store credit, it will be available in your account as soon as the refund is processed.

Note: All timelines are tentative and depend on response times from the manufacturer, you, and us. We strive to process returns as quickly as possible and appreciate your cooperation in providing necessary information promptly.