Shipping Cost
We offer fast, free shipping on orders over $100 within the contiguous United States (excludes Hawaii, Alaska, and U.S. territories) - unless otherwise noted on the product page or at checkout.
How do I track my order?
As soon as your order ships, you will receive an email confirmation with your tracking number. Please note, tracking numbers can take 24-48 hours to load in the carriers system. You can also access your Order Status and Tracking Info by logging into your Customer Account.
What countries do you ship to?
We ship to all 48 contiguous U.S. States. If you are outside this area, reach out to our Team or give us a call - we are able to ship certain items.
What is your return policy?
We offer returns or exchanges on orders within 90 days of delivery, excluding the following items:
- Lithium Batteries
- Motors or Controllers that have been removed from packaging
- Windshields with the protective film removed
- Custom Products Like Lazy Life
- Installed/Used products
If it’s our fault, your return is free. If you wish to return an item for another reason, a 20% restocking fee applies on standard packages, or 30% on freight packages. Returned items must be un-installed, like new condition, and in original packaging.
How do I make a return?
If you are not completely satisfied with your order, we offer returns or exchanges on orders within 90 days of delivery, excluding the following items:
- Custom Orders (ex: Lazy Life Seat Covers, Lazy Life Seat Cushions, etc.)
- Lithium Batteries
- Motors or Controllers that have been removed from packaging
- Windshields with the protective film removed
- Installed/Used products
If it’s our fault, your return is free. If you wish to return an item for another reason, a 20% restocking fee applies on standard packages, or 30% on freight packages. Returned items must be un-installed, like new condition, and in original packaging. You, as the customer, will be responsible for the return shipping.
Return Shipping Insurance: To avoid extra charges for damages during shipping, we highly recommend purchasing insurance when you return your package. This ensures protection during transit.
To start a return, fill out our return request form. Our Customer Care team will be in touch within 24 hours for next steps.
How do I exchange a damaged, defective or incorrect product?
If you've received an order containing a damaged, defective, or the wrong item, please fill out our return request form as soon as possible with your order number and a photo of the issue — we'll make it right. Our Customer Care team will be in touch within 24 hours for next steps.
Electrical components that won't power on or work: For controllers, motors, lithium batteries, chargers, converters and solenoids, the manufacturer must test the item and confirm a defect before it qualifies as a defective-item return or exchange. Many of these parts need setup, programming or calibration before they will run, and only the manufacturer has the diagnostic tools to tell a true defect from a setup or wiring issue. Our tech team is happy to help with the install and can help you get in touch with the manufacturer's support team. If the manufacturer confirms a defect, the item is covered by the manufacturer's warranty, and we'll work with you and the manufacturer on the repair, replacement or return they authorize. If the item is found to be working, our standard return policy applies, including the exclusions above for installed items and for motors and controllers removed from their packaging. Visible shipping damage on these items is handled with photos, the same as any other damaged item.
