Shipping Cost
Ground shipping in the contintental U.S. is free on all orders over $100. Some items require freight shipping, and those costs are noted on the product page.
How do I track my order?
As soon as your order ships, you will receive an email confirmation with your tracking number. Please note, tracking numbers can take 24-48 hours to load in the carriers system. You can also access your Order Status and Tracking Info by logging into your Customer Account.
What countries do you ship to?
We ship to all 48 contiguous U.S. States. If you are outside this area, reach out to our Team or give us a call - we are able to ship certain items.
What is your return policy?
We offer returns or exchanges on orders within 90 days of delivery, excluding the following items:
- An order is no longer eligible for cancelation once a shipping label is generated.
- Lithium Batteries
- Motors or Controllers that have been removed from packaging
If it’s our fault, your return is free. If you wish to return an item for another reason, there will be a restocking fee of 20% (or $150 max fee). Returned items must be un-installed, like new condition, and in original packaging.
How do I make a return?
If you are not completely satisfied with your order, we offer returns or exchanges on orders within 30 days of delivery, excluding the following items:
- Custom Orders (ex: Doorworks Enclosures, Lazy Life Seat Cushions, etc.)
- Lithium Batteries
- Motors or Controllers that have been removed from packaging
If it’s our fault, your return is free. If you wish to return an item for another reason, there will be a restocking fee of 20% (or $150 max fee). Returned items must be un-installed, like new condition, and in original packaging.
To start a return, head over to the help center to fill out our return request form. Our Customer Care team will be in touch within 24 hours for next steps.
How do I exchange a damaged, defective or incorrect product?
If you've received an order containing a damaged, defective, or the wrong item, please fill out our return request form as soon as possible with your order number and a photo of the issue — we'll make it right. Our Customer Care team will be in touch within 24 hours for next steps.
